BLUE VOICE
Privacy Policy
Blue Voice Privacy Policy
Blue Voice, Inc. (“Blue Voice,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service (https://www.bluevoice.io/documents).
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration and Profile Information.
When you sign up for an account, we ask you for your email address.
Communications.
If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
B. Information We Collect When You Use Our Services.
Device Information. We receive information about the devices and softwares used to access our Services, including web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens. We anonymize this data so that we cannot connect it to any specific user.
User Queries.
When you submit a query through the Services, we will receive that query and any additional content you choose to submit.
Usage Information.
To help us understand how you use our Services and to help us improve them, we automatically receive information about interactions with our Services, such as pages or other content viewed, and searches conducted. We anonymize queries so that we cannot see which users asked which questions. We do this by removing user IDs from searches and automatically time-bucketing searches.
Information from Cookies and Similar Technologies.
We collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn how you may modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
C. Information We Receive from Other Sources.
User Information. We receive information from the department such as officer emails and sometimes officer names.
How We Use the Information We Collect
We use the information we collect:
● To provide, maintain, improve, and enhance our Services;
● To understand and analyze how you use our Services and develop new products, services, features, and functionality;
● To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
● For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
● To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use for any lawful purposes such as to generate reports for our content partners;
● In the future, we may use the information to personalize your experience on our Services such as by providing tailored content and recommendations;
● To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
● For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
● For other purposes for which we provide specific notice at the time the information is collected.
How We Disclose the Information We Collect
Affiliates.
We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy. Any data provided is fully anonymized and de-identified, as we anonymize it from ourselves by removing user IDs from searches and automatically time-bucketing searches.
Artificial Intelligence Partners.
We may use artificial intelligence (“AI”) to provide our Service to you. Any information that we provide to a third-party AI provider is anonymized.
Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.
User Queries. We may provide anonymized or aggregated data associated with user queries to your department, partner departments and content authors for purposes such as identifying topics where our users could use additional resources and training.
As Required By Law and Similar Disclosures.
We may access, preserve, and disclose anonymized and aggregated data if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers.
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Your Choices
Marketing Communications.
You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
If you choose not to provide us with information we request, some features of our Services may not work as intended.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Service(s) is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at admin@bluevoice.io.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information
You can update your account and profile information or close your account through your profile settings.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about this Privacy Policy, please email us at admin@bluevoice.io.
Last Updated: [4/30/2024]